Help and Support

If you need help accessing the platform, please email We have compiled some FAQs below.  

I can't log in/I can't remember my password

Try resetting your password here. You should receive an email within a minute (please check your junk folder). 

My completion is not being tracked when I complete an eModule

To complete an eModule, it must show 100% on the left-hand menu. Once this reaches 100%, a green tick will appear on the toolkit page. If this still is not showing, please email and someone will have a look. 

How can I get support?

You can contact Accipio at

Platform guide



Last modified: Wednesday, 10 August 2022, 3:08 PM